News : DBS Whets Appetites with Chatbot F&B Service
Singapore, Oct, 2018 -- Online chat has become more than just for chit-chat.
An initiative by DBS Bank allows consumers to skip the regular queue, pre-order and pay for food and drinks with Facebook Messenger.
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Payment is cashless via the DBS PayLah! e-wallet or DBS and POSB credit or debit cards.
Consumers can even customise their orders, such as requesting less sugar or more milk in their coffee or tea - simply by chatting with a chatbot that represents participating restaurants.
"If instant messaging is the way for people to communicate, then we need to help businesses find a way to engage their customers on such platforms," said Mr Jeremy Soo, head of Consumer Banking Group (Singapore) at DBS Bank.
There is no need to download a specific app to order ahead at participating restaurants, indicating that the bank recognises app fatigue among consumers.
Entrepreneur John Chen, 39, said he usually orders his morning cuppa when parking his car to save time. "By the time I walk to Kopi Ong, my order is ready," he said.
Posted by Veronica Silva Cusi, news correspondent
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Facebook is an online social networking service. Its name comes from the colloquial name for the book given to students at the start of the academic year by some American university administrations to help students get to know one another.
Published: Monday, October 29, 2018
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