News : DC Council to Hear Testimony on 911 Call Center Reforms
Washington, DC, USA, Oct 1, 2015 -- District of Columbia lawmakers are set to examine efforts to reform the city's 911 call center.
The city has struggled to process 911 calls and dispatch ambulances in a timely manner. The problems were magnified in January when the 911 center was slow to send emergency responders to a subway station where a train had filled with smoke. One woman died on the smoke-filled train and more than 80 others were sickened.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Since then, the head of the 911 center resigned under pressure and the city has worked to speed up dispatch times.
A D.C. Council committee will hear testimony about the reform efforts and the state of emergency medical service in the city. The council has proposed new training for firefighters, police officers and dispatchers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Contact Center Newsletter
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, October 5, 2015
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.