News : DCW Notice to Police Over Poor Response of Helpline Number
New Delhi, India, Nov 24, 2015 -- The Delhi Commission for Women issued a notice to the Deputy Commissioner of Police (police control room) over poor response of the 'PCR 100' helpline number.
DCW chief Swati Maliwal has sought to know the details of the complaint or call handling procedures put in place at the control room along with the details of its present infrastructure including number of lines and strength of staff.
She also sought to know what steps have been taken to reduce response time of 'PCR 100' number and the monitoring mechanism that is in place to ensure the smooth functioning of the system.
The notice comes in the wake of the DCW chief herself calling up the control room number after she saw a vehicle on fire near Tibetan monastery market in Kashmere Gate when she was travelling from Civil Lines to IP Estate this afternoon.
She called up the 100 number from her mobile but was only able to get through the number after trying for 15 minutes.
"The response time of 100 number in this instance appears to be poor. I'm deeply concerned about the fact that I was able to get through to 100 only after 14-15 attempts and a delay of 15-20 minutes.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"It is pertinent to note here that the caller could actually have been a woman in distress in urgent need of help. That is why it is important that the response time of the helpline needs to be significantly reduced and under no circumstance should a delay of 15 minutes be allowed," she said.
She has asked the DCP to provide her with the details by December 4.
Maliwal, however, appreciated the fact after her first call was received by control room, she got at least five follow up calls from various police officers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Record Praise
About Delhi Commission for Women:
The Delhi Commission for Women (DCW) is a statutory body of the Government of Delhi with main aim to investigate and examine all matters relating to the safeguards provided for women under the constitution and other laws in Delhi.
Published: Friday, November 27, 2015
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.