#contactcenterworld

Mumbai, India, Oct 7, 2016 -- The TV provider DD FreeDish is getting set to launch its call centre facility.

It is taking this step concurrent with the expansion of its channel capacity from 80 channels to 104, courtesy the move to upgrade its set-top boxes from MPEG2 to MPEG4.

A senior Prasar Bharati official yesterday confirmed while talking to indiantelevision.com that a call centre would be set up after completion of MPEG4 Switchover.

The call centre would be set up after the total switch-over to MPEG4 when a centre number on which a subscriber could call would also be given, the Prasar Bharati official said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.indiantelevision.com