News : de Bijenkorf Selects NewVoiceMedia to Transform its Customer Experience
Amsterdam, The Netherlands, May 21, 2019 -- Vonage (NYSE:VG), a global business cloud communications provider, announced that de Bijenkorf has selected its NewVoiceMedia (NVM) solution to better serve its customer-base by delivering exceptional experiences.
de Bijenkorf – meaning: the beehive – is ta chain of department stores in the Netherlands, with its flagship store on Dam Square in Amsterdam.
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de Bijenkorf has signed an agreement for Vonage’s NewVoiceMedia contact centre solution for its Salesforce integration, routing and reporting capabilities, together with its integrated speech analytics technology, Conversation Analyzer. As a flexible and scalable solution, NewVoiceMedia also enables retailers like de Bijenkorf to add additional licenses during seasonal spikes, to deliver a continuous effective service during these peak periods.
Christiaan Mourik, head of technology at de Bijenkorf, comments, "We’re extremely pleased to be bringing the powerful combination of Salesforce and Vonage’s NewVoiceMedia solution to de Bijenkorf. With this new technology we expect to improve our handling time and customer satisfaction, and with Conversation Analyzer we can dive into our metrics to improve call quality and training".
Paul Turner, VP Benelux and Nordics at Vonage, adds, "Together with our valued partners Salesforce and Gen25, we’re delighted to be helping de Bijenkorf deliver on its commitment to providing excellent customer service, while benefiting from complete flexibility and scalability. We look forward to seeing the company enhance its customer satisfaction with Vonage’s NewVoiceMedia and Conversation Analyzer solutions, as its advisors have exceptional conversations through every interaction".
Posted by Veronica Silva Cusi, news correspondent
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