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News : de Bijenkorf Selects NewVoiceMedia to Transform its Customer Experience

#contactcenterworld, @vonage

Amsterdam, The Netherlands, May 21, 2019 -- Vonage (NYSE:VG), a global business cloud communications provider, announced that de Bijenkorf has selected its NewVoiceMedia (NVM) solution to better serve its customer-base by delivering exceptional experiences.

de Bijenkorf – meaning: the beehive – is ta chain of department stores in the Netherlands, with its flagship store on Dam Square in Amsterdam.

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de Bijenkorf has signed an agreement for Vonage’s NewVoiceMedia contact centre solution for its Salesforce integration, routing and reporting capabilities, together with its integrated speech analytics technology, Conversation Analyzer. As a flexible and scalable solution, NewVoiceMedia also enables retailers like de Bijenkorf to add additional licenses during seasonal spikes, to deliver a continuous effective service during these peak periods.

Christiaan Mourik, head of technology at de Bijenkorf, comments, "We’re extremely pleased to be bringing the powerful combination of Salesforce and Vonage’s NewVoiceMedia solution to de Bijenkorf. With this new technology we expect to improve our handling time and customer satisfaction, and with Conversation Analyzer we can dive into our metrics to improve call quality and training".

Paul Turner, VP Benelux and Nordics at Vonage, adds, "Together with our valued partners Salesforce and Gen25, we’re delighted to be helping de Bijenkorf deliver on its commitment to providing excellent customer service, while benefiting from complete flexibility and scalability. We look forward to seeing the company enhance its customer satisfaction with Vonage’s NewVoiceMedia and Conversation Analyzer solutions, as its advisors have exceptional conversations through every interaction".

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.computerworld.com.au


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Today's Tip of the Day - Lifetime Of A Number

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Published: Thursday, May 23, 2019

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2020 Buyers Guide IVR

 
1.) 
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Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
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