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News : Deadline to Move Taxi Booking to Hala Extended
Dubai, UAE, Dec 4, 2019 - Taxi customers can continue to use the Roads and Transport Authority (RTA) call centre until January 15 before the system fully migrates to the Hala e-hailing platform using the Careem app.
The extension from the previous December 7 date gives customers more time to prepare for the migration from the interactive voice response system to the new e-hailing ride system, a joint venture between the RTA and Careem that started on August 29.
Extending the start of the shift, "Aims to prepare clients to the new system and give them ample time to familiarise with the change," said Ahmad Bahrozyan, CEO of the Public Transport Agency at the RTA.
He added that "some clients, especially the elderly, apparently still have limited access to smart services and will encounter challenges to use the app. Hala team is therefore working on a new landline to meet the needs of this category."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Roads and Transport Authority (RTA)
About Roads and Transport Authority (RTA):
The Roads and Transport Authority (RTA) regulates transportation within the city of Dubai, U.A.E. Its mission is to remain a municipal traffic solution provider. Initially started as Dubai transport in 1998, the government of Dubai revamped the system to unify its services under the brand name "RTA" in 2006, in order to accommodate the metro and other facilities under one name.
Published: Thursday, December 5, 2019
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