News : Deadlock in Telkom Labour Talks
Johannesburg, South Africa, March 31, 2015 -- Telkom says its discussions with the Communication Workers Union (CWU) over voluntary severance and early retirement packages — known as VSPs and VERPs — have deadlocked, allowing the company to go ahead with the offers to affected employees.
However, the CWU says the real point of dispute is over plans by the telecommunications operator to outsource business functions it deems to be not core to its operations.
In a statement on Tuesday, Telkom says that it made no progress in talks with the CWU on Monday night. It said the union has now chosen to declare a deadlock over the talks.
It says two other unions, the South African Communications Union (Sacu) and Solidarity, have accepted Telkom’s offer, but the CWU has not.
"As CWU had withheld their majority consensus, the offer was withdrawn from all unions," says Telkom spokesman Jacqui O’Sullivan.
"While Telkom respects the right of our people to choose to be affiliated to a union, we also know that union members are firstly Telkom employees. Our affected employees have made it very clear that they want the option of a VSP or VERP in making their final decision. This has repeatedly been communicated by many of the affected employees to their Telkom line managers," she says.
"As Sacu and Solidarity accepted the initial offer, Telkom then approached these two consenting unions with the opportunity to sign a variance agreement with Telkom. This agreement legalised Telkom’s offer of VSPs and VERPs to just those two unions.
"Over the past two weeks, Telkom has engaged with CWU on a number of occasions to try and secure a fair and equitable outcome for all employees affected by … process. Despite Telkom’s repeated efforts to secure the option of the VSP and VERP for all affected CWU staff, the union has still not agreed to sign a variance agreement with Telkom. The company’s last meeting with the CWU ended yesterday evening, once again with no progress having been made."
O’Sullivan says Telkom does not believe it is in the "best interests of CWU members to be barred from accessing the VSP and VERP option, simply because their union has chosen to deadlock".
The company will now engage directly with CWU members as to whether they want to accept the retrenchment packages on offer or not.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
However, CWU spokesman Aubrey Tshabalala says this is "unfortunate". "This move [to approach CWU members directly] shows Telkom’s desperation," he says. "Initially, Telkom said it will never allow CWU members to take voluntary severance packages as they were hellbent on cutting jobs."
Tshabalala says the real point of dispute is the outsourcing plan as agreement has not been reached on which companies would benefit from this process. In an interview with TechCentral yesterday, Tshabalala said: "The ownership of those companies must come to workers in the form of cooperatives."
Telkom said earlier this year that its call centre operations and staff, some legacy IT billing systems, the internal printing division and the network and operations and retail supply chain units would be outsourced.
"Talks will continue today, but we have mobilised our members," says Tshabalala. The union said on Monday it will not strike over the issue.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Share Information
More Editorial From Telkom South Africa
About Telkom South Africa:
Telkom SA SOC Ltd. is a wireline and wireless telecommunications provider in South Africa, and operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned company.
About Communication Workers Union:
The Communication Workers Union (CWU) is the main trade union in the United Kingdom for people working for telephone, cable, DSL and postal delivery companies. It has 204,500 members.
Published: Thursday, April 2, 2015
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...