News : Deaf Community Webchat
West Yorkshire, UK, Oct 4, 2016 -- West Yorkshire Police are hosting the first web chat dedicated to supporting the deaf community.
Previous webchats have offered advice and support around issues such as cyber crime to people who are deaf or hard of hearing, however this webchat is dedicated to the deaf community, encouraging people to log on and find out about existing services they can access, ask questions and make suggestions for future improvements.
The webchat will take place on Wednesday 5 October, between 6 and 7pm and will give people the opportunity to chat with Chloe Lockley, a deaf member of staff and one of the Force's Deaf Champions; and Head of Customer Contact Centre, Tom Donohoe, as well as the Force Lead for Deaf Community Engagement Simon Phillips.
Organised in conjunction with West Yorkshire Police’s Customer Contact Centre who manage all emergency and non-emergency calls in to the Force, the webchat invites Deaf people to get in contact to find out how accessible the Force’s contact options are, and how easy it is to contact West Yorkshire Police. Tom Donohoe, Head of the Customer Contact Centre, will also be available to provide advice and reassurance. He said; "We have worked hard over the last few years to update and improve the services we offer to the Deaf community so that everyone can access our services. For non emergencies, we have a 101 Live Chat facility on the website, which means people can speak to a member of the Customer Contact Team directly for assistance regarding their non-emergency enquiry. We can also chat to people over text or typetalk, so there are lots of ways people can get in touch."
Simon Phillips said; "The webchat follows our two successful events to mark International Week of the Deaf which took place from 19th to 25th September. We were really pleased by how many members of the community attended our two events in Huddersfield and Leeds. At both events, people were impressed by all the different areas of work taking place to help the Deaf community.
"Contacting West Yorkshire Police was raised by members of the Deaf community at both events, so we’re really pleased to offer people the opportunity to ask us any questions about how they can contact us. The webchat will also allow people to ask us any questions about the work of West Yorkshire Police in keeping communities safe and feel safe, as well as share any experiences with us. You don’t have to provide your name when you ask us a question."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 MORE Ways To Demotivate Staff
More Editorial From West Yorkshire Police
About West Yorkshire Police:
West Yorkshire Police is the territorial police force responsible for policing West Yorkshire in England. It is the fourth largest force in England and Wales by number of officers, with 5671 officers.
Published: Thursday, October 6, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...