News : Freedom Powersports Highlighted for Customer Service
Portland, OR, Sept. 8, 2014 -- Freedom Powersports, a company of six collective powersports dealers in Texas, placed on the Powersports Business Power 50 list.
The top ranking dealership on this list is internationally recognized as the "No. 1 Powersports Dealer in North America." Any dealership that makes it onto the list is held in high esteem. Freedom Powersports was specifically highlighted for an exceptional level of customer service, among other strengths. While the Power 50 list does not consider profits alone as a qualifying factor, high profits are vital to a spot on the Power 50.
Freedom Powersports utilizes many services offered by Dealership Performance CRM, including lead tracking and monitoring, the call center, and its traditional CRM functions. Members of the sales team are able to monitor their progress on the dashboard, which reports lead types as well as real-time statistics. Web leads are made simple with an alert system and complete tracking of leads from first visit to delivery of the unit, as well as future opportunities. "We have used every CRM tool out there over the years, but we have always struggled with having to accept weak performance in one aspect in order to get good performance in another," says Kevin Lackey, CEO of the Freedom Powersports dealership group. "Dealership Performance CRM is the first system that has allowed us to seamlessly utilize our lead management tools with no sacrifice of quality in any particular area. Dealership Performance CRM has allowed us to monitor sales department performance in a more consistent and clean platform than any other CRM we have used in the past."
Posted by Veronica Silva Cusi, news correspondent
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About Dealership Performance CRM:
Dealership Performance CRM is a cloud-based CRM company with expert experience in the powersports, RV, and marine industries. Achievements include advanced software development as well as published material in both traditional and online formats, guiding proper utilization of CRM tools. Dealership Performance CRM is knowledgeable about what it requires to take sales management at your dealership to the next level. Participating dealerships are provided with a unique and distinctive outlook on successful outreach in the world of powersports.
Published: Wednesday, September 10, 2014