News : Debt Busters Boosts Revenue and Efficiencies with NewVoiceMedia
NewVoiceMedia, a global provider of inside sales and contact center technology, announced that Debt Busters has multiplied its revenues and improved efficiencies with NewVoiceMedia’s inside sales platform.
The Australia-based insolvency practice offers financial management and debt-relief solutions to customers, who are also provided with a dedicated client service manager and an excellent customer service experience. However, with a legacy client database and telephony system, the company was unable to adequately handle the growth it was experiencing.
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Following an extensive selection process, Debt Busters selected NewVoiceMedia’s cloud CTI solution ContactWorld for Sales, along with Salesforce.
"Before ContactWorld, we wasted so much time each day with calls being answered by the wrong people," said Simon Frew, Founder of Debt Busters. "We could see straight away that ContactWorld would make our work so much easier, and with its usability and Salesforce integration, we knew it was the right solution for our business. NewVoiceMedia and Salesforce have completely transformed the way we’re able to support our clients, while helping us to grow at an unprecedented rate – increasing our customer base by 83 percent in less than a year."
Jonathan Gale, CEO of NewVoiceMedia, commented, "It’s great to see that Debt Busters has experienced such incredible success with ContactWorld. Not only has the company significantly increased its customer base and revenue, it’s also boosted connection rates with new clients, improved its performance and enhanced the customer service experience. And of course, as a cloud solution, our technology will continue to support Debt Busters throughout its rapid future growth."
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Wednesday, January 18, 2017
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