Warsaw, Poland, Nov 5, 2020 -- Poland's defence minister announced the launch of a 24-hour helpline for social aid centres and NGOs which need support from the armed forces during the coronavirus pandemic.
"Starting today, we are launching a 24/7 helpline for social aid centres and NGOs," Mariusz Blaszczak announced on Twitter on Thursday. "By calling 800 100 115, people and institutions will be able to notify the Armed Forces about the type of support they need. Applications for assistance can be submitted around the clock with the aid of the 'WOT support platform'."
The helpline is staffed by soldiers of the Territorial Defence Force (WOT). WOT spokesman Colonel Marek Pietrzak said the helpline was intended as an assistance tool, to be used in instances when it was not possible to apply for help through other channels, including through the 'WOT support platform' internet application or through traditional forms of communication.
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Pietrzak said the applications submitted so far were mainly about the transport and distribution of food for the most needy, the delivery of protective materials and disinfectants, the purchase and delivery of drugs, personnel support for social aid and medical centres and the construction of field emergency rooms.
The helpline is the latest activity undertaken by the WOT to help stem the spread of the SARS-CoV-2 virus. Within the framework of the "Permanent resistance" operation, WOT troops have been supporting medical staff, sanitary services and local governments. They conduct swab tests, help the sick in isolation units, help in social care homes and assist the police in monitoring adherence to restrictions of people in quarantine.
Posted by Veronica Silva Cusi, news correspondent
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Tuesday, November 10, 2020
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Service Journey Thinking
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Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.
Outsourcing Solutions Europe is an advisory firm that helps companies to find the right contact center/BPO partner to serve European customers
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I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability.
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We can help You boost Your business results by:
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PT VADS Indonesia provides consultancies with trainers, modules, a development programs for individuals and/or teams. Types of consultancies provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Contact Center, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.
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In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.
Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.
Our consulting practice puts emphasis on:
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Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...