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News : DeinDeal AG Embeds LiveOps at the Heart of its Customer Service
London, May 20, 2014 -- LiveOps, Inc., a global provider in cloud contact centre and customer service solutions, announces that DeinDeal AG, an online discount retailer in Switzerland, has selected LiveOps to drive its phone-based customer contact.
To enhance the service they provide to their growing customer base, DeinDeal is embedding contact centre telephony functionality from LiveOps directly into their Salesforce.com CRM application. When a customer calls DeinDeal, LiveOps for Salesforce optimises the customer identification and verification process and automatically presents the Salesforce.com customer record to an advisor.
"We selected Salesforce.com as the desktop application for our advisors and want to leverage our investment as much as possible," said Julian Teicke, COO at DeinDeal. "The LiveOps for Salesforce phone panel allows our advisors to deliver proactive, personalised customer service without leaving the CRM application, so there are no delays in switching from one application to another and we can better leverage our customer insight to provide an enhanced customer experience."
"Many organisations face the challenge of simplifying the desktop for their increasingly critical customer service staff and want to leverage the rich intelligence held within their CRM applications," said Marty Beard, chairman and CEO at LiveOps. "LiveOps is delighted to support DeinDeal’s next phase of growth and help them to maximise their existing investment in a Salesforce.com ecosystem."
Posted by Veronica Silva Cusi, news correspondent
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LiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps'' solutions allow for greater flexibility, quality, scalability, control and cost savings.
Published: Friday, May 23, 2014