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News : Delaware Nation Investments Announces New Business Relationship with Triple Impact Connecti

#contactcenterworld

Oklahoma, OK and Killeen, TX, USA, Feb 18, 2021 -- Triple Impact Connections, a veteran-owned customer contact center staffed by spouses of active military members, announced it will be partnering with another unique organization, Channel Blend. Channel Blend is owned by Delaware Nation Investments (DNI), a tribally-owned holding company of the Delaware Nation. The Delaware Nation is the oldest known nation in the Northern Hemisphere, originally inhabiting the Eastern Seaboard of North America.

This working relationship is particularly significant since Native Americans have the highest per-capita involvement in the U.S. Armed Forces. American Indians have participated in every major U.S. military engagement since the Revolutionary War.

Channel Blend is a customer capture center specializing in responding to consumers and businesses who request additional information generated from digital advertising. Channel Blend is much different than a typical call center, using unique software built from the ground up.

Triple Impact Connections and Channel Blend are currently providing support services for Channel Blend’s clients and are making an effort to increase employment among military spouses to reduce the persistent gap between military vs. civilian family income.

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Triple Impact Connections operates in partnership with the Military Spouse Employment Partnership (MSEP), created by the U.S. Department of Defense and The White House to connect military spouses with employers who are committed to recruiting, hiring, training, promoting, and retaining military spouses. With a potential talent pool of 650,000 skilled workers embodying the military values of dedication, loyalty, and efficiency, Triple Impact Connections is delivering a personalized and enhanced experience for customers.

This new partnership grew out of a long friendship of two class of 1978’ West Point classmates - Bob Olds, Co-Founder, President and Chairman of Triple Impact, and Frank Keechi, Chairman of Delaware Nation Investments.

"We are excited to work with Delaware Nation Investments to build on our shared history as we continue to expand across the Country to provide our respective communities with higher family incomes and well-deserved opportunity," said Bob Olds.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Triple Impact Connections:
Company LogoTriple Impact Connections is a veteran-owned customer communications company founded in 2018 by three West Point classmates to provide employment opportunities for military spouses. Its “triple mission” is to provide client companies with superior customer service, provide jobs for spouses of military families to assure financial stability and career opportunities, and to give back to severely wounded veterans through Sentinels of Freedom, a non-profit organization that helps veterans complete their higher education.
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About Blend, LLC (Channel Blend):
Company LogoChannel Blend is a subsidiary of Delaware Nation Investments (DNI). Channel Blend provides enterprise call center operations to agencies located throughout the United States. Channel Blend's mission is
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Today's Tip of the Day - Understand The Team

Read today's tip or listen to it on podcast.

Published: Friday, February 19, 2021

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2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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