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News : Delhi Civic Body’s Education Department’s Helpline Finds Single Taker

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Delhi, India, Nov 2, 2018 -- In a lukewarm response to South Delhi Municipal Corporation (SDMC) education department’s initiative, only a solitary call was made on its helpline which was relatvent. On Teachers’ Day this year, the SDMC launched its helpline which has received 107 calls. However, among those 107 calls, only one call was a relevant one. Rests are about vacancies in the department and inquiries about teachers’ appointments, according to Indian Express report.

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An SDMC official said that so far, the only calls they have received are about when the merit list will be out. There was only one genuine grievance, of a parent inquiring about the change of name in the certificate. "We received another call on the admission procedure at a North Corporation school, which was referred to the department concerned," SDMC official was quoted as saying.

The SDMC official also added that some of the callers even inquired about the nursery teacher post and wanted to know if there was any way they can make it to the merit list. SDMC education committee chairperson Nandini Sharma said that the department will advertise the helpline number so that more people get to know about it and file more complaints. The helpline number is 011 23227300. "We have asked the department to put up posters of the telephone number in all schools," the SDMC education committee was quoted as saying by IE.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.financialexpress.com


About South Delhi Municipal Corporation:
Company LogoSouth Delhi Municipal Corporation (SDMC) is one of the municipal corporations in India created when the former Municipal Corporation of Delhi was divided into three ("trifurcation"). Also, it is one of five local bodies in the National Capital Territory of Delhi, the others being North Delhi Municipal Corporation, East Delhi Municipal Corporation, New Delhi Municipal Council and Delhi Cantonment Board.
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Published: Monday, November 5, 2018

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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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