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News : Delhi Goveernment to Set Up 24-Hour Helpline for Protection of Inter-faith, Inter-caste Couples from Harassment

#contactcenterworld

New Delhi, India, March 28, 2021 -- The Delhi government issued a Standard Operating Procedure (SOP) for the protection of inter-faith and inter-caste couples from harassment and threat by setting up special cells and 24-hour helpline numbers to address their grievances and provide assistance and protection to the couples.

"The Supreme Court in its judgment in a case titled Shakti Vahini Vs UOI had directed the state to create Special cells in every district comprising of the Superintendent of police, the District Social Welfare officers and District AdiDaridar welfare officer to receive petitions/complaints of harassment and threat to couples of inter-caste/interfaith marriages. These special cells shall create a 24-hour helpline to receive and register such complaints and to provide necessary assistance/advice and protection to the couple," read the notification by the Delhi government.

"Such safe house shall cater to accommodate (i) young bachelor/ bachelorette couples whose relationship is being opposed by their families/local community/Khaps and (ii) young married couples (of an inter-caste or inter-religious or any other marriages being opposed by their families local community/Khaps. Such safe house may be placed under the supervision of the jurisdictional District Magistrate and Superintendent of Police," it said.

181 toll-free women helpline, which is widely circulated and popular number among the common public shall also serve as 24 hrs Helpline for the special cells to receive and register such complaints from inter-caste/interfaith married couples and to provide necessary assistance/advice and protection to the couple.

On February 24, a Gujarat-based interfaith couple took shelter in Delhi as the national capital implemented the directions of the Supreme Court in the 'Shakti Vahini versus UOI' case that relates to providing shelter house to interfaith and inter-caste couples.

In September 2020, the Delhi government submitted before the Delhi High Court that 15 special cells will be set up in every police district to deal with the threat to inter-caste marriage couples.

The Home Department of the Government of NCT of Delhi, in a status report, submitted that it has issued an order dated August 28 constituting 15 committees of officers as District Special Cells, co-terminus with Police Districts in Delhi.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.livemint.com


About Delhi Government:
Company LogoThe Government of Delhi is the supreme governing authority of the Indian national capital territory of Delhi and its 9 districts. It consists of an executive, led by the Lieutenant Governor of Delhi, a judiciary and a legislative. The present Legislative Assembly of Delhi is unicameral, consisting of 70 Members of the Legislative Assembly (MLA).
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Today's Tip of the Day - Engage Your Agents!

Read today's tip or listen to it on podcast.

Published: Tuesday, March 30, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
PH: 8005771872

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
PH: +972-9-9605894

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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