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News : Delhi Jal Board Sets Up Call Centre
New Delhi, Feb 27, 2014 -- This summer, all complaints regarding water shortage and demand for tankers can be registered at Delhi Jal Board's call centre. The Board has decided to set up a centralized system that will keep tabs of complaints, ensure they are resolved in a time-bound manner and keep consumers updated on progress through text messages.
"We are trying to streamline work for summer. So far people have been in touch with water emergencies but now we plan to centralize complaint redressal by setting up a call centre. Complaints will be forwarded to zones where officials will check the complaints are genuine. Then tankers will be sent to affected locations," said Vijay Kumar, CEO, DJB. The Board has identified the areas from where it usually receives the highest number of complaints about water availability. Most of the affected locations are in south, southwest, north and northwest Delhi. Officers there have been asked to draw up an action plan and carry out pre-emptive work to ensure that complaints are reduced to a minimum.
DJB will also undertake all construction and maintenance works that require shutdown of water treatment plants by March 15. "This is being done to ensure that no major work crops up in the middle of summer where a shutdown would be required, which will lead to cutting supply to some areas. We are also getting plans drawn for desilting of drains. Each division has been asked to prepare a plan for use of desilting machines which will be put up online. Residents can keep a watch on the work taking place in the areas and inform DJB if work does not take place according to schedule," said a senior official.
The water utility is also attempting to bring down its billing cycle, from the current 90 days, to 60 days from this April. "Since the implementation of the new revenue management system, the number of complaints regarding incorrect bills has come down substantially. Our next step is to reduce the billing cycle and ensure regular bills for all consumers," said sources.
Posted by Veronica Silva Cusi, news correspondent
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About Delhi Jal Board:
Delhi Jal Board (DJB) was constituted on 30 March 1998 to discharge the functions of water supply, sewerage and sewage disposal and drainage within the National Capital Territory of Delhi.
Published: Monday, March 3, 2014