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News : Delhi Police Receives 790 Calls on its Helpline Regarding Lockdown in 24 Hrs

#contactcenterworld

New Delhi, India, April 28, 2020 -- The Delhi Police received over 700 calls on its 24x7 helpline number from 2 pm on Monday and the same time on Tuesday, seeking assistance on issues faced during the lockdown, officials said.

A total of 31,699 calls were received by the police till Tuesday on its helpline number (011-23469526), they said.

Police received 790 calls from 2 pm on Monday to 2 pm on Tuesday.

Out of 790, sixty-four calls were related to areas outside Delhi, which were referred to the respective state helpline numbers.

Eleven calls were related to no food and no money, which were forwarded to NGOs.

A total of 611 calls were related to movement passes. 

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.outlookindia.com

About Delhi Police:
Company LogoThe Delhi Police, is the main law and order agency for the National Capital Territory of Delhi (NCT). It does not have jurisdiction over the adjoining areas of the National Capital Region.
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Today's Tip of the Day - “Niceness” Alone Doesn’t Create Customer Loyalty

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Related Editorial

More Editorial From Delhi Police

Published: Wednesday, April 29, 2020

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2021 Buyers Guide
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IVR

 
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

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Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.
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The SPEED solution solves for service level issues while cost optimizing the environment with automation.

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IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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Expert Panel: Capitalizing on the state of the cloud contact center in 2021 April 13, 2021 - 7am PT / 10am ET / 3pm GMT
This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
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