News : Delhivery Selects Ameyo to Drive Customer Service Across the Nation
Gurgaon, India, April 9, 2015 -- Contact center technology provider and integrations provider, Ameyo, is pleased to announce that Delhivery, a logistics service and supply chain provider has chosen Ameyo to power their growing customer service demands with its features and functionality.
Delhivery's distributed fulfilment network, coupled with their inventory management toolkit, helps retailers optimize inventory allocation across the country and lower total logistics costs, while maintaining same-day/next-day service levels. Customer service is vital for Delhivery as it directly deals with customers and sellers operating in cities in India, entrusted with shipments to be delivered on time.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Delhivery implemented inbound voice campaigns on Ameyo to address their Forward Shipment processes and ticketing management solutions to cater to customer queries and complaints. Delhivery was able to evaluate agent performance and workflows through basic reports generated by Ameyo, that helped in identifying the gaps in the processes.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Assessing The Proposal
More Editorial From Ameyo
Ameyo is an IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
Published: Monday, April 13, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...