News : Delhivery Selects Ameyo to Drive Customer Service Across the Nation
Gurgaon, India, April 9, 2015 -- Contact center technology provider and integrations provider, Ameyo, is pleased to announce that Delhivery, a logistics service and supply chain provider has chosen Ameyo to power their growing customer service demands with its features and functionality.
Delhivery's distributed fulfilment network, coupled with their inventory management toolkit, helps retailers optimize inventory allocation across the country and lower total logistics costs, while maintaining same-day/next-day service levels. Customer service is vital for Delhivery as it directly deals with customers and sellers operating in cities in India, entrusted with shipments to be delivered on time.
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Delhivery implemented inbound voice campaigns on Ameyo to address their Forward Shipment processes and ticketing management solutions to cater to customer queries and complaints. Delhivery was able to evaluate agent performance and workflows through basic reports generated by Ameyo, that helped in identifying the gaps in the processes.
Posted by Veronica Silva Cusi, news correspondent
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