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#contactcenterworld, @nec, @intermedia_net
Tokyo, Japan & Sunnyvale, CA, USA, April 21, 2020 -- NEC Corporation (NEC; TSE: 6701), a provider and integrator of IT, communications, and networking solutions, announced a global strategic partnership with Intermedia, a provider of cloud-based Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. Together, NEC and Intermedia are launching NEC UNIVERGE BLUE(R) CONNECT, a fully integrated and born-in-the-cloud UCaaS solution, and NEC UNIVERGE BLUE(R) ENGAGE, a CCaaS solution for businesses of all sizes.
This partnership agreement with Intermedia represents NEC’s global expansion into cloud-based communications and collaboration services.
"The global NEC Group continues to be committed to helping customers solve a wide array of both business and societal issues and challenges, not the least of which is building a sustainable and more efficient society through the digital transformation of business infrastructure. This partnership for the delivery of cloud-based communications, collaboration, and contact center solutions with Intermedia allows NEC and its global network of partners to build toward a brighter future with the utmost care for quality, cost, and customer service," said Kimihiko Fukuda, Senior Vice President, NEC Corporation and President, NEC Platforms, Ltd.
"NEC is committed to helping businesses meet the demands of today’s digital workforce through our Smart Enterprise portfolio, and we recognize that enabling customer migration to the cloud is a key component," said Paul Kievit, President and Head of NEC Enterprise Solutions EMEA and Americas. "To support this rapid migration on a global scale, NEC aimed to team up with a born-in-the-cloud partner that could provide a best-in-class, fully-integrated suite of UCaaS and CCaaS solutions."
Ram Menghani, SVP of Product Development for NEC Enterprise Communications Technologies, further stated, "After a comprehensive review of the market, Intermedia was the clear winner. Intermedia’s UCaaS and CCaaS solutions are elegant, intuitive, and deliver a seamless experience that allow for highly reliable and secure anytime, anywhere communications. Combining this with its unique, partner-first philosophy and impeccable support and reliability – including its 99.999% guaranteed uptime service level agreements and being the only business cloud application provider to have been certified by J.D. Power for its superior 24/7 technical support now four years in a row – made Intermedia the perfect fit for NEC."
"It’s an incredible honor to enter into this relationship with NEC – not only because they are such a trusted leader and well-respected brand in the global unified communications space, but, like Intermedia, they also put partners first," said Michael Gold, CEO, Intermedia. "Partners serve as the trusted IT advisors to the business community, and I’m proud that we’ve built Intermedia into the leading, partner-first cloud communications software company that it is today. Our formula has been pretty simple – first, deliver highly reliable and secure, easy-to-use and manage, feature-rich cloud applications that allow users to communicate how they want, where they want, and when they want. And then, back those products with the sales, marketing, onboarding, billing, and technical support partners need so they can focus on winning more business and earning greater top-line revenue. With this focus, Intermedia has built an active partner community that is 6,600 strong and growing. By teaming with NEC, we look forward to working together to provide our UCaaS and CCaaS solutions to help drive better communications for a broader global audience."
"This is a big move for both NEC and Intermedia. When you combine NEC’s global reach and relationship with their channel, and Intermedia’s world-class UCaaS and CCaaS offerings, you have to take notice," said Elka Popova, Vice President, Information and Communications Technologies, Frost & Sullivan. "Now, more than ever, this gives NEC a clear path to help their customers with their cloud migration to enable much of what’s needed in today’s business environment, specifically remote work and meetings."
#contactcenterworld, @nec, @intermedia_net
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About NEC:
NEC America, Inc. is a provider of communications products, solutions, and services. NEC America serves all communications industries from carriers, to enterprise, to wireless.
About Intermedia:
Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. More than 110,000 business customers and 6,500 active partners rely on Intermedia for greater reliability and productivity. Intermedia's broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control, and Intermedia services are backed by a 99.999% uptime service level agreement (SLA).
Published: Wednesday, April 22, 2020
| 8.) |  Virtual Phone Numbers (DID) and Business VoIP Phone Service Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed. DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from... (read more) |
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