East Kilbride, Scotland, March 8, 2021 -- SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line food delivery provider Deliveroo.
Calabrio WFM will be installed as a hub for the scheduling of agent activities across countries such as Italy, Dubai and Hong Kong.
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A Deliveroo spokesperson commented, "We are pleased to work with SVL to enhance our planning and proactively manage our workforce in what can be rapidly changing market conditions"
Anne Holmes, SVL’s Account Director, said "I am delighted to work with such a prestigious global brand as Deliveroo and we will ensure that the introduction of Calabrio WFM will help improve both employee performance and scheduling."
Posted by Veronica Silva Cusi, news correspondent
About SVL Business Solutions:
Founded in 1967, SVL is a UK provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. SVL is an Amazon Connect Partner and is proud to offer a smarter cloud strategy to all clients, enhancing digital innovation and transformation.
Published: Tuesday, March 9, 2021
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