
#contactcenteworld
East Kilbride, Scotland, March 8, 2021 -- SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line food delivery provider Deliveroo.
Calabrio WFM will be installed as a hub for the scheduling of agent activities across countries such as Italy, Dubai and Hong Kong.
Sponsor message - content continues below this message
the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
A Deliveroo spokesperson commented, "We are pleased to work with SVL to enhance our planning and proactively manage our workforce in what can be rapidly changing market conditions"
Anne Holmes, SVL’s Account Director, said "I am delighted to work with such a prestigious global brand as Deliveroo and we will ensure that the introduction of Calabrio WFM will help improve both employee performance and scheduling."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.svlbusinesssolutions.com
About SVL Business Solutions:Founded in 1967, SVL is a UK provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. SVL is an Amazon Connect Partner and is proud to offer a smarter cloud strategy to all clients, enhancing digital innovation and transformation.
Published: Tuesday, March 9, 2021
3.) | voiptime Voiptime Contact Center Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to: - Automate lead prospecting and have 4x more live conversations daily; - Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer; - Smooth out the peaks of calls by... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall