Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Dell Closing Nashville Unit, Laying Off 96
Nashville, TN, USA, March 23, 2015 -- Dell Inc. is shutting down a customer support unit in Nashville that serves clients that have global operations, a move that will idle 96 employees.
The layoffs would be effective next Wednesday, the Round Rock, Texas-based computer maker said in a notice to the state.
Dell spokesman David Frink said work the global service desk handles will be transferred to employees at other company locations worldwide.
"We continually review our operations in an effort to remain competitive and determine where we can add the most value to customers," he said. "We'll continue to make prudent business decisions over time."
The affected employees work at Dell's Nashville customer contact center at Murfreesboro and Donelson pikes. The layoffs don't affect company employees there that provide support for customers across North America, Frink said.
Dell offers a competitive severance package, he said.
Overall, the company's Nashville campus employs 1,400 people that support its global sales, commercial support and services, help desk and secure Dell federal service desk organizations.
Last year, Dell put the 340,000-square-foot, three-building office complex at 1 Dell Parkway on the market. Frink declined to disclose the potential buyer, but said Dell plans to lease back roughly 65 percent of the space.
Several years ago, Dell stopped assembling computers in Nashville and outsourced that work to Ceva Logistics.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
More Editorial From Dell
Dell was founded in 1984 by Michael Dell on the simple concept; that by selling computer systems directly to customers, we could best understand their needs and efficiently provide the most effective computing solutions to meet those needs. Established in Ireland in 1990., Dell is Ireland 19s largest exporter, *largest technology company and its second largest company overall**. Dell has two locations in Ireland - a European manufacturing facility, based in Limerick and a European Business Campus, based in Cherrywood, Co Dublin. Dell promotes and values continuous learning and has driven Business Process Improvements (BPI) into all elements of its operations in Ireland. The approach has been to educate employees to think from the customer perspective and to use a methodology and toolset to improve everything they do.
Published: Wednesday, March 25, 2015