News : Dell India to Supply IT Solutions to Vcare India Call Centre
April 16, 2014 -- Enterprise networking vendor Dell India will supply its IT solutions to Vcare India Call Centre.
The focus of the IT deployment will be to ensure an agile infrastructure to enable growth and scalability for Vcare.
Vcare India Call Centre will benefit from Dell solutions including Dell Equal logic PS6510X x 2, PowerEdge M620 along with Force 10 MXL X2, Power Connect 8132F x 2 supplemented with VMware virtualization for their complete virtual infrastructure.
Dell also assisted Vcare team to enhance their customer experience and to upscale their network to 10G with Dell MXL & Power Connect offerings.
Dell assisted Vcare, a BPO solutions provider, to reduce backup window using Dell DR4100 and NVBU.
"We are able to respond to the needs of the business faster with the scalability offered by the Dell solutions. Being one of the BPO solutions provider, we look at a cost effective IT implementation which will help us scale up our operations as and when we require and we hope Dell’s solutions will help us achieve this goal," Sushil Singh, Team IT, Vcare Call Center.
"Regular technical knowledge sharing workshops with Vcare helped build mindshare and greater understanding of our products and services," Ajay Kaul, Head – North Geo and Channel Head, Dell India.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Continuous Improvement
More Editorial From Dell
Dell was founded in 1984 by Michael Dell on the simple concept; that by selling computer systems directly to customers, we could best understand their needs and efficiently provide the most effective computing solutions to meet those needs. Established in Ireland in 1990., Dell is Ireland 19s largest exporter, *largest technology company and its second largest company overall**. Dell has two locations in Ireland - a European manufacturing facility, based in Limerick and a European Business Campus, based in Cherrywood, Co Dublin. Dell promotes and values continuous learning and has driven Business Process Improvements (BPI) into all elements of its operations in Ireland. The approach has been to educate employees to think from the customer perspective and to use a methodology and toolset to improve everything they do.
Published: Thursday, April 17, 2014