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News : Dell Services and ikaSystems Solutions Selected
Plano, Texas, March 18, 2014 -- Community Health Plan of Washington (CHPW), a not-for-profit health plan offering a variety of Medicare and Medicaid coverage options to Washington State residents, has selected Dell Services and ikaSystems to position the plan to grow in response to federal healthcare reform initiatives.
Under the agreement, Dell, with ikaSystems’ support, will implement the ikaSystems administrative platform on a Software-as-a-Service (SaaS) model, including the following modules: ikaClaims, ikaEnterpriseService, ikaMedicareGateway, ikaBilling, Provider Portal and Member Portal. Dell will also provide business process outsourcing and IT services that include data entry, mailroom services, claims processing, configuration services, and premium billing. The services and solutions will streamline CHPW’s administrative processes for its Medicaid and Medicare lines of business, enabling the plan to effectively grow its membership and lower operational costs . The scalability and flexibility of the solution also will position CHPW for success as the post-reform market evolves.
"We are excited to continue our partnership with Dell," Alan Lederman, Chief Administrative Officer, CHPW, stated. "We selected the Dell/ikaSystems team because of the advanced technology that we believe will provide a stable platform that will dramatically enhance both member and provider experience while driving lower overall cost of operations through improved efficiency."
"A flexible, scalable business platform and IT infrastructure are critical for health plans to be successful in today’s more competitive consumer-focused marketplace," said Sid Nair, Dell Services vice president and global general manager, Healthcare & Life Sciences. "Dell is pleased to be working with CHPW as they expand into new lines of business and work to meet short-term challenges, such as the upcoming ICD-10 compliance deadline."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From Dell
Dell was founded in 1984 by Michael Dell on the simple concept; that by selling computer systems directly to customers, we could best understand their needs and efficiently provide the most effective computing solutions to meet those needs. Established in Ireland in 1990., Dell is Ireland 19s largest exporter, *largest technology company and its second largest company overall**. Dell has two locations in Ireland - a European manufacturing facility, based in Limerick and a European Business Campus, based in Cherrywood, Co Dublin. Dell promotes and values continuous learning and has driven Business Process Improvements (BPI) into all elements of its operations in Ireland. The approach has been to educate employees to think from the customer perspective and to use a methodology and toolset to improve everything they do.
Published: Thursday, March 20, 2014