Dublin, Ireland, March 6, 2017 -- Abtran has been named as one of Ireland’s ‘Best Managed’ companies in the Deloitte Best Managed Companies Awards Programme for the second time. The company was recognised at an awards gala dinner in Dublin on 3 March 2017.
The awards event in Dublin’s Convention Centre marked the ninth year of the Deloitte Best Managed Companies awards programme, in association with Barclays Bank Ireland. The awards were attended by over 900 people from the Irish business community.
The Deloitte Best Managed Companies Awards Programme, in association with Barclays Bank Ireland, recognises indigenous Irish companies across Ireland which are operating at the highest levels of business performance.
Commenting on the award, Michael Fitzgerald, CEO, Abtran said: "We are delighted to be recognised with the Deloitte Best Managed company award. This award is testament to our staff and our commitment to delivering service excellence to our customers as we continue to expand our capability both nationally and internationally."
Seventeen companies were presented with a "gold standard" accolade having secured "Best Managed" status for four consecutive years. Eleven companies were also presented with a "platinum club" accolade having secured "Best Managed" status for seven consecutive years. An additional 83 companies re-qualified having upheld the standard of a Deloitte Best Managed Company, following a comprehensive review process.
Managing Partner of Deloitte and judging panel member, Brendan Jennings commented: "Congratulations to all the 2017 winners. All the companies here tonight are at the end of a long process of evaluation, which makes their Best Managed designation even more rewarding and valuable as a marketing tool for their business. It is clear that these companies make an invaluable contribution to the Irish economy – employing 60,000 people and generating turnover of €11bn."
Sasha Wiggins, CEO of Barclays Bank Ireland, added: "We believe that great people make the best companies. Behind this year’s winning companies are 60,000 people who combined have demonstrated absolute commitment to business excellence. The Barclays team is delighted to have had the opportunity to support this diverse range of inspiring companies in the development of their unique strategies and we wish them continued success in the future."
#contactcenterworld, @abtranglobal, @deloitte
Posted by Veronica Silva Cusi, news correspondent
Abtran is the largest indigenous business process outsourcer (BPO) in the Irish market. Established in 1997, the company is headquartered in Cork and currently employs in excess of 1,000 staff across multiple business sites. Abtran is focused firmly on strategic, mutually beneficial partnerships with major corporate and government clients in domestic and international markets. The processes that clients choose to outsource to Abtran include sales and customer service, administration, claims and financial processing. Outsourcing these processes to Abtran means our clients can concentrate on their core business objectives The benefit to clients is that value adding activities are performed internally leading to the achievement of organisational goals.
Deloitte Consulting's Customer Operations and Contact Center Transformation practice provides advisory services on all aspects of Customer Interaction and Contact Center strategy, operations, organization, process, and enabling technology topics with a focus on executable insights and shareholder value.
Published: Thursday, March 9, 2017
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