Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

News : Deloitte Best Managed Companies 2017

#contactcenterworld, @abtranglobal, @deloitte

Dublin, Ireland, March 6, 2017 -- Abtran has been named as one of Ireland’s ‘Best Managed’ companies in the Deloitte Best Managed Companies Awards Programme for the second time. The company was recognised at an awards gala dinner in Dublin on 3 March 2017.

The awards event in Dublin’s Convention Centre marked the ninth year of the Deloitte Best Managed Companies awards programme, in association with Barclays Bank Ireland. The awards were attended by over 900 people from the Irish business community.

The Deloitte Best Managed Companies Awards Programme, in association with Barclays Bank Ireland, recognises indigenous Irish companies across Ireland which are operating at the highest levels of business performance. 

Ring2 Dashboards & Wallboards Free Trial

Commenting on the award, Michael Fitzgerald, CEO, Abtran said: "We are delighted to be recognised with the Deloitte Best Managed company award. This award is testament to our staff and our commitment to delivering service excellence to our customers as we continue to expand our capability both nationally and internationally."

Seventeen companies were presented with a "gold standard" accolade having secured "Best Managed" status for four consecutive years. Eleven companies were also presented with a "platinum club" accolade having secured "Best Managed" status for seven consecutive years. An additional 83 companies re-qualified having upheld the standard of a Deloitte Best Managed Company, following a comprehensive review process.

Managing Partner of Deloitte and judging panel member, Brendan Jennings commented: "Congratulations to all the 2017 winners. All the companies here tonight are at the end of a long process of evaluation, which makes their Best Managed designation even more rewarding and valuable as a marketing tool for their business. It is clear that these companies make an invaluable contribution to the Irish economy – employing 60,000 people and generating turnover of €11bn."

Sasha Wiggins, CEO of Barclays Bank Ireland, added: "We believe that great people make the best companies. Behind this year’s winning companies are 60,000 people who combined have demonstrated absolute commitment to business excellence. The Barclays team is delighted to have had the opportunity to support this diverse range of inspiring companies in the development of their unique strategies and we wish them continued success in the future."

#contactcenterworld, @abtranglobal, @deloitte

Posted by Veronica Silva Cusi, news correspondent
Source: Abtran


About Abtran:
Company LogoAbtran is the largest indigenous business process outsourcer (BPO) in the Irish market. Established in 1997, the company is headquartered in Cork and currently employs in excess of 1,000 staff across multiple business sites. Abtran is focused firmly on strategic, mutually beneficial partnerships with major corporate and government clients in domestic and international markets. The processes that clients choose to outsource to Abtran include sales and customer service, administration, claims and financial processing. Outsourcing these processes to Abtran means our clients can concentrate on their core business objectives The benefit to clients is that value adding activities are performed internally leading to the achievement of organisational goals.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About Deloitte:
Company LogoDeloitte Consulting's Customer Operations and Contact Center Transformation practice provides advisory services on all aspects of Customer Interaction and Contact Center strategy, operations, organization, process, and enabling technology topics with a focus on executable insights and shareholder value.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Promoting Your Brand

Read today's tip or listen to it on podcast.

Published: Thursday, March 9, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300
 
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8399 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =