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News : Deloitte Collaborates With AWS to Put Enterprise-Class Banking Solutions in the Hands of Consumers Faster

#contactcenterworld, @deloitte, @westernunion

New York, NY, USA, Nov, 2022 -- To help financial institutions meet the growing demands of consumers and small businesses, and to expedite the launch of digital-first banking services, Deloitte announced a multi-year co-investment and engineering collaboration with Amazon Web Services Inc. (AWS). This collaboration features Deloitte's digital banking platform that helps banks and non-banks deliver customer experiences, modernize legacy product platforms, drive greater efficiencies, and bring products and services to market faster on AWS.

Through its collaboration with AWS, Deloitte can help banks and non-bank financial services providers drive new value for their businesses in an increasingly competitive marketplace. 

As banking preferences among consumers shift to digital channels, banks are continuing to build on digital transformations accelerated by the pandemic. According to Deloitte's survey, "Building on the digital banking momentum," one-third of respondents agree that they are using digital banking channels much more now compared to pre-pandemic days. Through this collaboration with Deloitte and AWS, banks will be able to innovate quickly and offer more personalized digital banking capabilities that consumers have increasingly come to expect.

"Launching bespoke digital banking services has long been an expensive and time-consuming endeavor. As banks and financial services organizations continue to navigate the challenges of shifting customer expectations, COVID-19, regulatory changes, and emerging organizations disrupting established models, the imperative to innovate with speed has never been greater," said Gys Hyman, general manager of ConvergePROSPERITY by Deloitte and principal, Deloitte Consulting LLP. "ConvergePROSPERITY BankingSuite enables banks to continue to bring technology innovation to the forefront so they can create new, targeted offerings at the pace customers now expect. This new solution combines the power of Deloitte's deep sector and technology experience together with the security and scale of AWS, and breadth and depth of AWS services to build an enterprise-class banking platform that can help our clients create a tech-forward and customer-centric digital banking future today."

One example of a successful implementation is Western Union, a global provider in cross-border, cross-currency money movement and payments. The company wanted to build and launch a digital banking platform as part of its strategy to broaden and deepen the relationship it has with its customers. Deloitte brought a blend of business strategy, digital banking experience and technology to help Western Union build and launch a digital banking offering in Germany, Romania and Poland in just 11 months.

"With ConvergePROSPERITY BankingSuite on AWS, we were able to de-risk and drastically accelerate the launch of our digital banking platform in three European markets," said Tom Mazzaferro, chief data and innovation officer, Western Union. "Most importantly, our ability to expand the set of products to countries incrementally has been significantly enhanced due to the module components and cloud-based architecture."

"The financial services industry is focused on accelerating innovation to drive new and better ways of operating, and identify new business opportunities and customer experiences," said John Kain, head of Financial Services Market Development at AWS. "Financial institutions are taking advantage of the momentum from over a decade of unprecedented pace of change to reinvent themselves, re-imagine business and customer value, streamline their processes, and become increasingly resilient. Our work with Deloitte combines the power of AWS services and security with Deloitte's industry experience to support financial services organizations as they accelerate innovation and digital transformation to foster frictionless consumer experiences."

#contactcenterworld, @deloitte, @westernunion

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Deloitte:
Company LogoDeloitte Consulting's Customer Operations and Contact Center Transformation practice provides advisory services on all aspects of Customer Interaction and Contact Center strategy, operations, organization, process, and enabling technology topics with a focus on executable insights and shareholder value.
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About Western Union:
Company LogoThe Western Union Company is a financial services and communications company based in the United States. Its North American headquarters is in Englewood, Colorado.
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Today's Tip of the Day - Ignore The Issues At Your Peril

Read today's tip or listen to it on podcast.

Published: Friday, November 4, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)
 

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