News : Deloitte Digital Named a Leader by Gartner
New York, NY, USA, Feb. 3, 2016 -- Deloitte Touche Tohmatsu Limited (DTTL) is pleased to announce that Gartner, an information technology research and advisory company, has named Deloitte Digital a leader in CRM and Customer Experience Implementation Services. The December 2015 report entitled, Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, positions Deloitte Digital highest in execution.
"It's an honor to once again be recognized as a leader in Gartner's Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide report," says Andy Main, Leader of Deloitte Digital US. "As a digital consulting agency, we strive every day to help our clients achieve their ambitions by finding answers to complex challenges, and to do it in new ways that benefit them, their brands, and their customers. To be acknowledged for what we believe is our vision, agility, and ability to deliver differentiating CX solutions is truly significant recognition for our clients and ourselves."
According to Gartner, "Leaders are performing well today, gaining traction and mind share in the market; they have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market." Gartner evaluates service providers on their Ability to Execute and their Completeness of Vision.
Posted by Veronica Silva Cusi, news correspondent
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Deloitte Consulting's Customer Operations and Contact Center Transformation practice provides advisory services on all aspects of Customer Interaction and Contact Center strategy, operations, organization, process, and enabling technology topics with a focus on executable insights and shareholder value.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, February 5, 2016