Atlanta, GA, USA, Oct., 2017 -- Delta Air Lines (NYSE: DAL) Premium Sales and Service has achieved the J.D. Power Certified Contact Center distinction within the Live Phone channel.
"J.D. Power is one of the leading customer satisfaction research firms in the country and their distinguished Certified Contact Center program validates what our Delta Premium Sales and Service customers who contact us by phone tell us – we provide an outstanding customer experience," said Charisse Evans, Delta's Vice President – Reservation Sales and Customer Care.
....NOTE - content continues below this message
INVITATIONWe invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
About Delta Air Lines:
Delta Air Lines, Inc. is a United States airline based and headquartered in Atlanta, Georgia. Delta operates an extensive domestic and international network, spanning North America, South America, Europe, Asia, Africa, the Middle East, the Caribbean, and Australia.
About J.D. Power:
Established in 1968, J.D. Power and Associates is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. Today, the firm's services include industry-wide syndicated studies; proprietary (commissioned) tracking studies; media studies; forecasting; and training services, as well as business operations analyses, and consultancies on customer satisfaction trends.
Published: Tuesday, October 10, 2017
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.