News : Deltapath Recognized as a Vendor to Watch by Gartner
San Jose, CA, USA, Oct 22, 2015 -- Deltapath, Inc., a provider of multi-vendor compatible unified communications solutions, specialized in contact center and video collaboration, was recognized as a Vendor to Watch in Video-as-a-Service in midsize businesses, in Gartner’s latest Market Trends research report published on September 1, 2015.
The report, titled "Market Trends: How VaaS Providers Can Address the Top Three IT Selection Criteria in Midsize Businesses," authored by Gartner Analysts Tom Eagle talks about the key findings and trends in midsize market, provides recommendations and best practices for businesses and cites Deltapath’s capabilities in video-based contact center solutions, as well as its video webRTC with content sharing capabilities. In the report, Tom also mentioned midsize business selection criteria prioritize customer service and support, simple solution management and maintenance, and TCO.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
Deltapath designs and develops fully integrated and multi-vendor compatible enterprise unified communications products and services that can intelligently addresses the unique needs of various vertical markets. Deltapath has successfully deployed solutions in 277 cities spanning across 94 countries, with the support from customers in healthcare, educations, contact centres, serviced office, telecommunications, retail and wholesale, media and broadcasting, enterprises and the public sector.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, October 23, 2015