Sydney, Australia, March 19, 2020 -- As the global situation changes due to the outbreak of COVID-19, many people are being asked to work from home to help avoid spreading the virus to clients and co-workers. This shift will place higher demand on networks such as mobile phones and NBN.
On 17 March 2020, UK networks including O2, EE, Vodafone and 3 are all said to be struggling with connection issues; this coming just one day after UK Prime Minister Boris Jonson told people to avoid workplaces where possible.
Many customers have taken to social media to complain about their network service disruptions, but also to note that they are have been unable to speak to customer service representatives after many hours of waiting on hold.
Whilst global shutdowns are becoming a daily reality across many industries, the telecommunications industry is at a significant risk of being hit hard with call centre shutdowns in areas such as the Philippines, where many offices have already closed, and workers have been asked to self-isolate. For example, one NZ-based company notes that customers were kept waiting for many hours after their base in the Philippines was closed as part of the lockdown to halt the spread of the virus.
MATE, an Australian owned and operated telco, made the commitment from day one to keep all customer services onshore and currently operate their call centre from Western Sydney. Whilst arrangements are being made so that their call centre staff can work from home, the fact that the call centre is run locally means that MATE has a much easier road ahead if offshore call centre shutdowns become the norm for the foreseeable future.
"As our call centre is located in Australia, it’s much easier for us to manage any changes when it comes to the location of our call centre operations. Our team is able to be set up at home with a MATE connection, and we are able to keep all of our staff’s positions secure as they move locations and continue to provide support to our customers," says David Fazio, CEO of MATE.
Posted by Veronica Silva Cusi, news correspondent
Published: Friday, March 20, 2020
|2.)||All Ears Ltd|
Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.
We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.
We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.
PH: 644 9201929
Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing
Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.
Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.
Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.
Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.
Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.
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|7.)||Unicom Services Ltd.|
Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.
Products and Services:
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* Video conference software for contact centers and offices.
* Unified Communication Solution.
|8.)||Xiamen Mairdi Electronic Technology Co., Ltd|
Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.