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News : DEO Urges People to Avoid Disturbing Calls on Rescue Helpline

#contactcenterworld

Muzaffargarh, Pakistan, Oct 3, 2022 -- District Emergency Officer (DEO) Rescue 1122 Dr Hussain Mian urged masses to avoid disturbing calls on emergency helpline as it could affect performance of the department.

Presiding over a monthly performance evaluation meeting at his office, he said that the Rescue 1122 Muzaffargarh have received 24,506 calls on the emergency helpline during the last month of September out of which only 3663 calls were emergency calls while 17,43 were disturbing calls. He said that the helpline went engaged because of the disturbing calls due to which the department received late information about the emergencies.

He urged masses to avoid disturbing calls on the emergency helpline in order to save lives and properties of others.

He disclosed that the department has received 516 calls of road accidents, 2584 medical emergencies, 16 of fire cases, 82 of crime, six of drowning into water, two of building collapse and 457 other emergencies during the last month. He said that the department responded to each call within an average of seven minutes.

DEO Dr Hussain Mian maintained that rescue officials from Muzaffargarh were participating in relief operations in flood hit areas of Sindh province.

He also lauded the Punjab government for starting motorcycle ambulances in the district which enabled rescuers to reach rural and populated areas of the district.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.urdupoint.com


Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Wednesday, October 5, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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