News : Derby Call Centre Webhelp UK Has ‘Jobs for All Ages'
Derby, UK, Oct 13, 2015 -- A contact centre in Derby is in touching distance of achieving its goal of employing 2,000 people.
Pride Park-based Webhelp UK is getting close to operating at full capacity thanks to a burgeoning relationship with digital communications company EE and media provider Sky.
When Webhelp announced in June 2014 that it had secured the deal to handle customer inquiries on behalf of EE, it initially resulted in the creation of 300 jobs.
But EE has been accelerating the re-shoring of more than 1,000 customer service roles to the UK from overseas centres – many of them to Derby.
With employees handling customer service and sales inquiries on behalf of media provider Sky, the additional EE jobs have taken Webhelp's workforce in Derby up to 1,940 employees.
Clive Martison, director of service for Webhelp's Sky campaign, said the company will soon break through the 2,000-employee mark.
He said: "We've got 1,940 staff now and that will probably grow to 2,500. The majority of them are from Derbyshire, without a doubt. It's fantastic for the county."
The average age of the workforce is just 21.2 – but Mr Martison said Webhelp was happy to recruit people of all ages.
"We have opportunities for every demographic," he said. "When it comes to recruitment, it's totally about personality and behaviours, not age or qualifications.
"We run shifts and so are family friendly. This is a great job for mums who need to earn money but can only do three hours a night.
"Experience isn't needed as we provide excellent training. If you're someone who has been made redundant, come and talk to us and see if we are right for you.
"For whatever reason, we haven't reached out to these people which is why the average age here is 21.2."
The 20,000 sq ft contact centre, in Riverside Road, is a former home of internet bank Egg.
The company was partly sold to Barclays in 2011 and the building was rendered surplus to requirements, leading to hundreds of redundancies.
It left Derby facing the very real prospect that the largest building on Pride Park would be empty. But towards the end of the same year there was good news – and it came in the form of Falkirk-based call centre operator HeroTSC.
The firm took over the building to service a contract for broadcasting provider Sky, handling sales and customer service calls.
Webhelp is not the only firm bring a jobs boost to Derby, as almost 9,000 vacancies are currently advertised on the Derby Telegraph website.
The positions are across 18 sectors, including engineering, accounting, construction, hotel and catering, IT, legal, logistics and transport, manufacturing, retail, secretarial and skilled trades.
Posted by Veronica Silva Cusi, news correspondent
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About Webhelp UK:
Webhelp is a UK-based international customer relationship management group.
Published: Wednesday, October 14, 2015