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News : Desperate LV Brings In Call Centre Staff to Lobby Members for Deal

#contactcenterworld

Bournemouth, UK, Dec, 2021 -- LV has stepped up its campaign to persuade members to back its controversial sale to US private equity sharks Bain Capital.

With less than two weeks left before the ballot on the proposed deal closes, the Daily Mail can reveal that the life insurer has hired external call centres to contact policyholders about the vote.

LV has also sent out a letter to members from Greg Batterbee, the head of its ‘employee consultative forum’, claiming Bain’s bid offered the ‘best outcome’ for its 1,500 staff.

The moves were branded ‘desperate’ by critics.

Batterbee’s letter insinuated that LV members were only upset by the deal because they wanted more money from Bain. It urged voters to ‘focus on the wider picture and what it will mean for the LV brand and people’.

Yet it ignored the fact that if the deal goes through, jobs will be lost as LV invests in technology and automating back-office tasks.

Batterbee wrote that staff ‘have been somewhat surprised and disappointed by the intensity and ferocity of the media coverage regarding the proposed transaction with Bain Capital’.

He went on: ‘LV is a significant employer in the Bournemouth, Hitchin and Exeter areas, and Bain Capital have committed to all these locations.

The other bids could have resulted in large numbers of immediate job losses and closure of sites – a less-than-desirable outcome.

In contrast Bain Capital want to provide the opportunity for people to be part of a growing business.’

The sale of LV to Bain would see the 178-year-old insurer stripped of its mutual status, meaning it would no longer be run for the benefit of its members, who have until December 10 to vote on the deal.

LV, formerly Liverpool Victoria, was founded in 1843 to help the city’s poor give their families decent burials.

Tory MP Kevin Hollinrake accused LV bosses of ‘patronising and condescending’ members.

LV members have contacted the Mail to raise concerns that external call centres have contacted them on behalf of the company.

Malcolm Dodd, who has been an LV member for around 14 years, was called last week and asked whether he had received the voting pack.

He was also asked which way he would be voting. ‘I think it’s wrong they are angling to find out which way people have voted,’ he said.

An LV spokesman said this was standard practice, and all data protection rules had been complied with.

But the company refused to reveal how much members’ money was spent on the call centres, even after facing criticism over a lack of transparency about the £43m bill racked up in fees related to the transaction.

Labour MP Gareth Thomas, who chairs the all-party parliamentary group on mutuals, said: ‘These measures feel like yet another desperate effort to sell a deal to members which no genuinely independent expert is recommending.’

An LV spokesman said: ‘As part of our comprehensive programme of member engagement ahead of the vote on December 10, we wanted to contact our membership to ensure firstly that they have received their Member Vote Pack and secondly that they have all of the information they need to make an informed decision, help them with any questions they had about the process.’

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://todayuknews.com


About LV=:
Company LogoLV= employs over 3,800 people and serves over 3.8 million customers and members. We are the UK’s largest friendly society and a leading mutual financial services provider. Our aim is to help people to ‘look after what they love’, through a wide range of financial products and services including general insurance policies and life and protection products. We also own a number of other financial brands including Britannia Rescue, Highway Insurance, and Frizzell.
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About Bain Capital:
Company LogoBain Capital is an American alternative asset management and financial services company based in Boston, Massachusetts. It specializes in private equity, venture capital, credit and public market investments.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, December 2, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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