News : Despite Delays, 911 Call Center Expected to Open Next Month
Las Cruces, NM, USA, Nov 19, 2015 -- ABC-7 received an update on Dona Ana County's 911 call center. The center is months behind schedule and costing tax payers a lot of money, according to the county manager.
Delay after delay is why County Manager Julia Brown says the call center has taken so long to open. The 6-million dollar project will house the Mesilla Valley Regional Dispatch Authority. But Brown says those delays threaten to add significantly more to the cost.
The building is up, but it stands in a dirt lot surrounded by cones and debris. The project is now about five months behind schedule. Its expected to finally open next month. Now, Brown says the county's looking to recover its losses.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"We had hoped that things were moving smoothly enough and working well enough that if there was a delay it would be a very short one and so we're disappointed in that regard," Brown said. "We are doing what we think is necessary in order to follow the paper trail and to find out who is responsible for it."
Brown wouldn't specify the nature of the county's losses. ABC-7 reached out to the architect and the contractor for the project but have not heard back.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Getting The Training Underway
About Doña Ana County:
Doña Ana County is a county located in the southcentral part of the U.S. state of New Mexico. As of the 2010 census, the population was 209,233, which makes it the second most populated county in New Mexico.
Published: Tuesday, November 24, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...