News : Philippines Remains Top Call Center Destination
Manila, Philippines, July 9, 2016 -- The Philippines remains the world’s top call center destination despite growing challenge from other countries, the Contact Center Association of the Philippines (CCAP) said.
"The Philippines continues to be the most preferred offshore destination worldwide. Despite the challenges, the preference is still the Philippines for voice, as a compelling value proposition differentiated from any other market out there," CCAP president Benedict Hernandez said.
According to the Department of Trade and Industry (DTI), countries such as Vietnam, Turkey, Egypt and Canada are emerging to give the Philippines’ voice services a run for its money.
CCAP, however, said the local industry’s sustained growth in terms of employees and revenue continued to tighten the country’s grip as the global leader in the voice segment.
By 2017, the Philippine information technology and business process management (IT-BPM) sector is projected to be the country’s largest source of income.
From 525,000 employees in 2010 and $8.9 billion in revenue, the industry is expected to generate 1.3 million jobs and over $25 billion in revenue this year.
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Posted by Veronica Silva Cusi, news correspondent
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About Contact Center Association Of The Philippines:
The Contact Center Association of the Philippines (CCAP) is the official organization of outsource contact center service providers in the country.
Published: Monday, July 11, 2016