#contactcenterworld, @deutschebank
Frankfurt, Germany, Jan 6, 20201 -- Deutsche Bank's call centre staff ended a four-day strike on Wednesday that a union official said led to 45-minute waiting times for customers trying to get through to the bank.
Some 650 staff, employed by Deutsche Bank subsidiary DB Direkt in Berlin and Essen, have been seeking a 6% pay increase, but they opted to strike after a fourth round of talks ended without an agreement.
The official with the Verdi labour union, Roman Eberle, said the strike accomplished its goal of disrupting business at a critical time for the bank. He said that he had not yet heard from management about resuming talks.
Banks, including Deutsche Bank, have had to rely more on call centres during the coronavirus crisis and also after branch closures to trim costs.
"Call centres are more important than ever," Eberle said.
Deutsche Bank declined to comment.
Stephan Szukalski, an official with the DBV bank union which also represents Deutsche's call centre staff, said about 70% of employees participated in the strike.
#contactcenterworld, @deutschebank
Posted by Veronica Silva Cusi, news correspondent
Source: https://finance.yahoo.com
About Deutsche Bank:
Deutsche Bank AG (literally "German Bank"; pronounced [ˈdɔʏtʃə ˈbaŋk]) is a German global banking and financial services company with its headquarters in the Deutsche Bank Twin Towers in Frankfurt. It has more than 100,000 employees in over 70 countries, and has a large presence in Europe, the Americas, Asia-Pacific and the emerging markets. In 2009, Deutsche Bank was the largest foreign exchange dealer in the world with a market share of 21 percent.
Published: Thursday, January 7, 2021
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