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News : Deutsche Telekom and RingCentral Expand Partnership to Launch ‘RingCentral X Powered by Telekom’

#contacfcenterworld

Bonn, Germany & Belmont, CA, USA, Feb, 2022 -- Deutsche Telekom and its partner RingCentral, Inc. (NYSE: RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions announced an expansion of their partnership to offer customers ‘RingCentral X powered by Telekom,’ an end-to-end communications and collaboration solution. RingCentral X powered by Telekom includes RingCentral Message Video Phone (MVP(R)) and will be available at the end of Q1’22 to all Deutsche Telekom business customers in Germany. RingCentral X powered by Telekom brings together RingCentral’s team messaging, video meetings, and a cloud phone system on a single platform for customers of all sizes, enabling them to work from everywhere.

"People are not only working in the office, but also in the home office or on the move and across different devices. RingCentral X powered by Telekom combines these communication needs in a single solution. This gives them the tools they need to succeed in a rapidly changing work environment," said Claudia Buhne, head of Business Communication and Collaboration at Telekom Deutschland GmbH, "It also makes businesses more resilient."

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

"We are excited to bring a modern cloud-based solution to customers in Germany in partnership with Deutsche Telekom – a company with high-quality standards in access and service," said Marco Meier, vice president, sales, DACH, at RingCentral. "This is yet another step in our journey to helping organizations migrate to the cloud so they can work efficiently from anywhere. Deutsche Telekom’s state of the art networks combined with our cloud-first communications platform, we are able to transform and enhance the way people work."

Additionally, in order to ensure that RingCentral meets the stringent security requirements of German customers, the company has received the C5 test certificate (Cloud Computing Compliance Criteria Catalogue) from the German Federal Office for Information Security (BSI), which is a critical requirement for all government institutions.

#contacfcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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About Deutsche Telekom:
Company LogoDeutsche Telekom AG is a German telecommunications company headquartered in Bonn, North Rhine-Westphalia, Germany. Deutsche Telekom was formed in 1996 as the former state-owned monopoly Deutsche Bundespost was privatized.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Vendors/Suppliers

Read today's tip or listen to it on podcast.

Published: Tuesday, February 22, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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