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News : Deutscher Sparkassenverlag Optimises Voice Communication with ALE

#contactcenterworld

Baden-Wuerttemberg, Germany, April 26, 2021 –- Leveraging a modern communication platform from Alcatel-Lucent Enterprise, a provider of communications, networking and cloud solutions tailored to customers’ industries, Deutscher Sparkassenverlag (DSV) has increased the efficiency and convenience of its voice communications. The new solution was designed and implemented by COM plan + service, a long-term business partner of Alcatel-Lucent Enterprise.

Deutscher Sparkassenverlag provides the savings banks, associations, and companies of the DSV financial group with media content, Internet offerings, payment transaction solutions, technical equipment, and an extensive range of services. In order to support the required seamless internal and external cooperation in these diverse tasks, DSV decided to replace its existing PBX system with a communications platform.


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"Thanks to the smooth cooperation with our partners, Alcatel-Lucent Enterprise and COM plan + service, we were able to achieve our project goals on schedule. The convenient handling of the new solution makes it easier for our employees to exchange information with customers and colleagues," said Jörg Fietze, ICT Administration at Deutscher Sparkassenverlag.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.al-enterprise.com


About Alcatel-Lucent Enterprise:
Company LogoAlcatel-Lucent Enterprise delivers the customized technology experiences enterprises need to make everything connect. ALE provides digital-age networking, communications and cloud solutions tailored to ensure customers’ success, with flexible business models in the cloud, on premises, and hybrid. The privately-owned company with headquarters in France has over 2900 direct business partners worldwide, achieving an effective global reach with a local focus.
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Today's Tip of the Day - Train In Sensitivity

Read today's tip or listen to it on podcast.

Published: Wednesday, April 28, 2021

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2021 Buyers Guide Surveys

 
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