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Columbus, OH, USA, Sept. 14, 2020 -- DeviceBits, an artificial intelligence (AI) software provider, and ResultsCX (formerly The Results Companies), a customer experience partner to Fortune-100 and 500 companies worldwide, announced the two companies will be uniting to enhance customer assisting software solutions under one brand. The union will merge what was formerly a suite of individual solutions offered by DeviceBits into one product known as SupportPredict. DeviceBits was acquired by The Results Companies last year. The two have combined under a new brand, ResultsCX.
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"Our platform was designed to guide customers through a predictive, self-learning system that alleviates customer service representatives and benefits businesses with measurable impact ondriving sales, customer retention and support accuracy," said JC Ramey, President of Tech Enabled Services at ResultsCX. "Uniting with The Results Companies helps to strengthen our service offerings and deliver more targeted technology solutions that enhance experience with both our existing and future customers."
The merger of the two organizations allows DeviceBits more flexibility to help brands achieve the right balance of human and digital interaction for their customer base.
Posted by Veronica Silva Cusi, news correspondent
The Results Companies is a Global Customer Experience Management provider. Solutions are the hallmark of Results' Partnership approach delivering contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree.
Published: Wednesday, September 16, 2020
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
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Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
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LiveAgent Help Desk
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OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
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ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
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