#contactcenterworld, @theresultscomp, @devicebits
Columbus, OH, USA, Sept. 14, 2020 -- DeviceBits, an artificial intelligence (AI) software provider, and ResultsCX (formerly The Results Companies), a customer experience partner to Fortune-100 and 500 companies worldwide, announced the two companies will be uniting to enhance customer assisting software solutions under one brand. The union will merge what was formerly a suite of individual solutions offered by DeviceBits into one product known as SupportPredict. DeviceBits was acquired by The Results Companies last year. The two have combined under a new brand, ResultsCX.
"Our platform was designed to guide customers through a predictive, self-learning system that alleviates customer service representatives and benefits businesses with measurable impact ondriving sales, customer retention and support accuracy," said JC Ramey, President of Tech Enabled Services at ResultsCX. "Uniting with The Results Companies helps to strengthen our service offerings and deliver more targeted technology solutions that enhance experience with both our existing and future customers."
The merger of the two organizations allows DeviceBits more flexibility to help brands achieve the right balance of human and digital interaction for their customer base.
#contactcenterworld, @theresultscomp, @devicebits
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About ResultsCX:
The Results Companies is a Global Customer Experience Management provider. Solutions are the hallmark of Results' Partnership approach delivering contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree.
Published: Wednesday, September 16, 2020
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