Dubai, UAE, Aug 16, 2021 -- Dubai Electricity and Water Authority (DEWA) has used its digital infrastructure, including Artificial Intelligence (AI), to turn its Customer Care Centre into an interactive digital centre, to enrich customer experience.
The centre adds to DEWA’s smart channels for customers to complete their transactions anytime and anywhere. The company also provides all its services on its smart app and website.
Saeed Mohammed Al Tayer, MD & CEO of DEWA, said: "DEWA adopts key objectives as part of its strategy, which are directly related to making customer segments happy as well as providing a seamless and unique experience to exceed customer expectations. DEWA is committed to achieving the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to accelerate digital transformation and to make Dubai the smartest and happiest city in the world.
"DEWA provides smart communication channels to deliver the highest level of service, save time and effort and address all stakeholder enquiries and requests. It strives to outline a plan based on their feedback to meet their aspirations. This is by building a smart government that provide its services through smart, integrated, and connected systems; anytime and anywhere.
"Despite the challenges associated with the COVID-19 pandemic worldwide, DEWA maintained its workflow and journey for customer happiness, without compromising health and safety. The quality of calls received by the Customer Care Centre on 046019999 in the first half of 2021 reached 97.54%."
The Customer Care Centre has trained employees who speak Arabic, English, French and Urdu, among others, with the latest technologies and AI, including IT business continuity, to deal with emergencies according to the highest standards. These efforts have helped the centre receive the ISO 18295-2017 in 2020 for managing customer care centres and helped it win five prestigious awards at the 2019 Middle East Call Centre Awards.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itp.net
About Dubai Electricity & Water Authority:
Dubai Electricity and Water Authority provides Electricity and Water for the Emirate of Dubai.
Published: Monday, August 16, 2021
| 7.) |  SIP TRUNK PROVIDER We provide competitive SIP trunk services with different level of quality, IVR mailing service, pay per call servise, DID numbers service. |
| 9.) |  SNAPsolution Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use. netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall