Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Dhahi Khalfan Inaugurates Dubai Police Newly Renovated Call Centre

#contactcenterworld, @dubaipolicehq

Dubai, UAE, Nov 15, 2020 - Lieutenant General Dhahi Khalfan Tamim, Deputy Chairman of Police and Public Security in Dubai, in the presence of Lieutenant General Abdullah Khalifa Al Marri, Commander-in-Chief of Dubai Police, has inaugurated the newly-renovated call centre 901 at the Dubai Police General HQ.

Dedicated to non-emergency cases, the Dubai Police 901 call centre is part of the force's "the Safest City" strategic objective, as it responds to customers' inquiries and quickly provides them with various services via direct phone channels, smart police applications and interactive chat services.

Lt-Gen. Dhahi Khalfan Tamim toured the new facility, which can be transformed into a command and control centre during emergency situations to receive emergency calls and ease pressure on the 999 emergency hotline. It also includes the latest smart technologies and artificial intelligence services and provides 33 over-the-phone services to community members and the force's employees.

Lt-Gen. Dhahi Khalfan also reviewed the work environment at the centre, which is run by an elite group of Emirati staff who work tirelessly to meet customers' needs.

Khalfan confirmed that the new centre will aid Dubai Police in achieving its strategic plan and ensure the highest levels of community happiness, per international best practices.

Lieutenant General Abdullah Khalifa Al Marri said the Centre would boost the force's business agility and enable officers to perform rapid, continuous, and systematic evolutionary adaptation directed at gaining and maintaining competitive advantages. He added that the Centre would help the force foresee the future of police work and ensures business continuity.

Major General Eng. Kamel Butti Al Suwaidi, Director of the General Department of Operations, explained that the new centre was designed to host three main platforms divided into nine specialised stations with 30 employees, indicating that the first platform deals and responds to telephone calls and inquiries related to general information, complaints and suggestions. Meanwhile, the second platform provides status updates and follow-up queries on transactions submitted by community members. The third will host employees with superior writing skills to respond to inquiries submitted via social media channels, emails, letters, chats, Police Eye service, and other services integrated within the new call centre.

Maj-Gen Al Suwaidi also noted that the new call centre is paper-free, as it features smart screens and tablets to save time, resources and the environment.

Maj-Gen Al Suwaidi said the new Centre will soon offer it services through WhatsApp, as it has proven a very popular and user-friendly mean of communication among society members.

#contactcenterworld, @dubaipolicehq

Posted by Veronica Silva Cusi, news correspondent
Source: https://menafn.com


About Dubai Police:
Company LogoThe Dubai Police Force is the 24,000 strong police force for the city of Dubai, in the United Arab Emirates. They come under the jurisdiction of the Vice President and Prime Minister of the UAE (who in turn is the ruler of Dubai), and they cover an area of 4,114 square kilometers and a population of 2,106,177 people.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company Profile Page

Today's Tip of the Day - Customer Satisfaction

Read today's tip or listen to it on podcast.

Published: Tuesday, November 17, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =