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News : Dhahi Khalfan Inaugurates Dubai Police Newly Renovated Call Centre

#contactcenterworld, @dubaipolicehq

Dubai, UAE, Nov 15, 2020 - Lieutenant General Dhahi Khalfan Tamim, Deputy Chairman of Police and Public Security in Dubai, in the presence of Lieutenant General Abdullah Khalifa Al Marri, Commander-in-Chief of Dubai Police, has inaugurated the newly-renovated call centre 901 at the Dubai Police General HQ.

Dedicated to non-emergency cases, the Dubai Police 901 call centre is part of the force's "the Safest City" strategic objective, as it responds to customers' inquiries and quickly provides them with various services via direct phone channels, smart police applications and interactive chat services.

Lt-Gen. Dhahi Khalfan Tamim toured the new facility, which can be transformed into a command and control centre during emergency situations to receive emergency calls and ease pressure on the 999 emergency hotline. It also includes the latest smart technologies and artificial intelligence services and provides 33 over-the-phone services to community members and the force's employees.

Lt-Gen. Dhahi Khalfan also reviewed the work environment at the centre, which is run by an elite group of Emirati staff who work tirelessly to meet customers' needs.

Khalfan confirmed that the new centre will aid Dubai Police in achieving its strategic plan and ensure the highest levels of community happiness, per international best practices.

Lieutenant General Abdullah Khalifa Al Marri said the Centre would boost the force's business agility and enable officers to perform rapid, continuous, and systematic evolutionary adaptation directed at gaining and maintaining competitive advantages. He added that the Centre would help the force foresee the future of police work and ensures business continuity.

Major General Eng. Kamel Butti Al Suwaidi, Director of the General Department of Operations, explained that the new centre was designed to host three main platforms divided into nine specialised stations with 30 employees, indicating that the first platform deals and responds to telephone calls and inquiries related to general information, complaints and suggestions. Meanwhile, the second platform provides status updates and follow-up queries on transactions submitted by community members. The third will host employees with superior writing skills to respond to inquiries submitted via social media channels, emails, letters, chats, Police Eye service, and other services integrated within the new call centre.

Maj-Gen Al Suwaidi also noted that the new call centre is paper-free, as it features smart screens and tablets to save time, resources and the environment.

Maj-Gen Al Suwaidi said the new Centre will soon offer it services through WhatsApp, as it has proven a very popular and user-friendly mean of communication among society members.

#contactcenterworld, @dubaipolicehq

Posted by Veronica Silva Cusi, news correspondent
Source: https://menafn.com


About Dubai Police:
Company LogoThe Dubai Police Force is the 24,000 strong police force for the city of Dubai, in the United Arab Emirates. They come under the jurisdiction of the Vice President and Prime Minister of the UAE (who in turn is the ruler of Dubai), and they cover an area of 4,114 square kilometers and a population of 2,106,177 people.
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Today's Tip of the Day - Social Activities Help Motivate

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Published: Tuesday, November 17, 2020

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2023 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

9.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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