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News : DHL Express Hong Kong Honored with Industry Awards
Hong Kong, July 15, 2015 -- DHL, an express service provider, is pleased to announce that it has been honored with multiple industry awards in recognition for its excellent customer service and as a trusted brand in Hong Kong. 2015 marks an exemplary year as DHL Express Hong Kong has been conferred with awards at the 2015 Customer Relationship Excellence (CRE) Awards and Reader's Digest Trusted Brands Awards 2015.
DHL Express Hong Kong clinched two corporate category awards at the annual Customer Relationship Excellence (CRE) Awards, underlining the local team's performance in customer service. The two awards, Contact Center of the Year (Logistics - Under 300 seats) and Global Support Services of the Year (Logistics), were won by DHL for the fifth and fourth consecutive year, respectively.
The CRE Awards, organized by the Asia Pacific Customer Service Consortium (APCSC), promote service quality and customer relationship excellence in Asia, recognizing those at every level who contribute to the success of both their customers and the organizations they serve. Companies are assessed for overall effectiveness and quality through a 360-degree assessment using the Customer Service Quality Standard and the final winners are chosen by public voting.
DHL Express Hong Kong was also honored once again with the Platinum award in the 'Airfreight/Courier Service' category at the highly regarded Reader's Digest Trusted Brands Awards 2015, following its win for the same award the year before, reflecting the confidence and trust customers have in DHL.
Ken Lee, Executive Vice President, Commercial, Asia Pacific and Managing Director, Hong Kong and Macau, DHL Express, said, "We are extremely honored to be recognized with these highly acclaimed industry awards. The awards are endorsements of our 'Insanely Customer Centric Culture' (ICCC) service philosophy which has been embraced by all employees of DHL Express Hong Kong."
"The credit for our success must go to our outstanding and dedicated 'International Specialists' at all levels who always put customers' needs as top priority. Only through consistent staff performance would we be able to gain confidence from customers, and become their most trusted brand and their 'Provider of Choice'," Lee added.
Posted by Veronica Silva Cusi, news correspondent
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DHL is part of Deutsche Post DHL and is the Logistics Company for the world. DHL is the global market leader in the logistics industry. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics, and international mail services to its customers. DHL's global network composed of more than 220 countries and territories and more than 300,000 employees worldwide, it offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management, and education.
Published: Friday, July 17, 2015