News : DHL Launches Jamaica Call Center to Centralize Caribbean Services
New Kingston, Jamaica Jan 15, 2015 -- U.S. mailing services provider DHL Express has set up a call center in Jamaica’s New Kingston, as part of an effort to streamline its operations. The call center will provide customer services to the company’s operations throughout the Caribbean, in addition to selling its products and services.
Until recently, according to local daily Jamaica Observer, DHL sold its products through agents scattered across its offices in the region. But this practice led it to incur heavy expenses. The new call center centralizes its telesales division as well as customer care.
Setting up a call center had long been on its agenda and DHL has searched for the right place for months. Finally, the officials said, they settled on Jamaica, convinced by the skilled labor force, good education and the potential of the country.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, January 16, 2015