News : DHL Launches Jamaica Call Center to Centralize Caribbean Services
New Kingston, Jamaica Jan 15, 2015 -- U.S. mailing services provider DHL Express has set up a call center in Jamaica’s New Kingston, as part of an effort to streamline its operations. The call center will provide customer services to the company’s operations throughout the Caribbean, in addition to selling its products and services.
Until recently, according to local daily Jamaica Observer, DHL sold its products through agents scattered across its offices in the region. But this practice led it to incur heavy expenses. The new call center centralizes its telesales division as well as customer care.
Setting up a call center had long been on its agenda and DHL has searched for the right place for months. Finally, the officials said, they settled on Jamaica, convinced by the skilled labor force, good education and the potential of the country.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
More Editorial From DHL
DHL is part of Deutsche Post DHL and is the Logistics Company for the world. DHL is the global market leader in the logistics industry. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics, and international mail services to its customers. DHL's global network composed of more than 220 countries and territories and more than 300,000 employees worldwide, it offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management, and education.
Published: Friday, January 16, 2015