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News : 'Dial-100' Service in Vijayawada Suffering from Prank Calls

#contactcenterworld

Vijayawada, India, Dec 31, 2019 -- At a time when Vijayawada city police are making efforts to rescue women in distress, prank calls to ‘Dial-100’ helpline are becoming a cause of concern. According to Commissioner of Police (CP) Ch Dwaraka Tirumala Rao, out of total 3.06 lakh calls received by Dial 100 this year, more than 2.33 lakh were found to be fake.

Addressing a press conference on occasion of annual crime review meeting on Monday, the top cop expressed his concern on the fake calls and warned of taking action against those making such calls to the emergency response number.

"Dial-100 is a system, which helps people in distress or in danger. Making fun of it is highly objectionable and a punishable offence," he said. "A lot of manpower and resources is wasted whenever one makes a prank call to the service," he concluded.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newindianexpress.com


About GVK-EMRI Emergency Response Center:
Company LogoPROVIDE HEALTHCARE FACILITIES TO THE ENTIRE STATE OF UTTARAKHAND IN INDIA. WE WORK ON THE SAME PRINCIPLE AS 911
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Today's Tip of the Day - Impacts Of Technology

Read today's tip or listen to it on podcast.

Published: Thursday, January 2, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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