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News : Dial 112: Bengaluru Police Releases Helpline Number, Urges Commuters to Report Crimes

#contactcenterworld, @bmtc_bengaluru

Bengaluru, India, Oct 3, 2022 -- The Bengaluru City Police, in collaboration with the Bengaluru Metropolitan Transport Corporation (BMTC), pasted stickers with the Namma 112 emergency helpline number inside buses to ensure the safety of women, senior citizens, and children who commute on buses in the city every day.

The initiative boosted confidence and raised awareness of the Namma 112 helpline. On Monday, cops and BMTC officials pasted the stickers inside the BMTC buses.

The stickers with the helpline number encourage commuters to dial 112 and report any incidents of molestation, mobile theft, chain snatching, or pick-pocketing.

The 112 helpline assists in an emergency, including police and fire department services. Citizens can also use this helpline to report cybercrime/fraud incidents.

Bengaluru city police recently shared a video of an appeal from the Joint Commissioner of Police, Crime, to raise awareness about cybercrime.


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Citizens were urged not to share their OTP, bank details, or credit card information, according to the CP. He also urged residents who have been victims of cyber fraud to contact Namma-112 immediately.

The Central Crime Branch (CCB) has launched an awareness campaign to educate people on what to do if they fall victim to online fraud.

Furthermore, residents of Bengaluru can file a complaint with the city police if an auto-rickshaw driver demands higher fares for shorter rides.

"You can book complaints by calling our automated IVRS. Please call 080-22868550 / 22868444 and provide the auto-registration rickshaw's number, location, time, and date. Please use our IVRS to book complaints against motor vehicle offences," the city police department tweeted.

#contactcenterworld, @bmtc_bengaluru

Posted by Veronica Silva Cusi, news correspondent
Source: https://newsable.asianetnews.com


About Bangalore Metropolitan Transport Corporation:
Company LogoThe Bangalore Metropolitan Transport Corporation, abbreviated to BMTC, is a government agency that operates the public transport bus service in Bangalore, India.
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Today's Tip of the Day - Background Noise

Read today's tip or listen to it on podcast.

Published: Tuesday, October 4, 2022

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2023 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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