News : Dial 199 for Vodafone Helpline, 111 to Stop from July 31
New Delhi, India, May 8, 2015 -- As of 8th May, Vodafone has started offering its customer care service on a new number, 199, as its current one, 111, will stop working by July 31.
The Telecom Regulatory Authority of India (TRAI) had asked the company on March 2 to stop use of 111 number as it violated the national numbering plan.
Vodafone was asked to submit a compliance report by March 10, but later TRAI extended it to April 30.
"Vodafone India... Has informed the Authority that they have launched their new helpline service at level 199 on April 19, 2015," TRAI said in its direction notice to Vodafone in a late-night statement on Thursday.
In line with TRAI's direction to the company, the Department of Telecom had issued the 'National Numbering Plan 2003' where 111 to 115 were not allocated to any type of services and kept as 'spare'.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
However, the regulator found Vodafone asking customers on its website to call 111 to get Internet settings on their handset for pre-paid data offers, post-paid 3G data packs, self-help for data services, Blackberry Internet offers and to find out balance.
However, TRAI has agreed to Vodafone's request to operate 111 customer helpline till July 31 as calls to this number would reduce gradually.
TRAI said it "directs Vodafone India to furnish the compliance report of the direction dated 2nd March 2015 latest by 31st July 2015 and take suitable action to inform the consumer regarding change in helpline number so that no inconvenience is caused to them".
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Know Yourself Before You Look At Your Competitors
More Editorial From Vodafone
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Monday, May 11, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...