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News : Dial Civic Body’s Helpline for Plaints from Next Month
Nashik, India, April 30, 2015 -- The Nashik Municipal Corporation (NMC) has geared up to introduce a new helpline from next month to provide information pertaining various civic services to citizens and accept their complaints.
The call centre that will support the helpline to be set up at the head quarter of the municipal corporation —Rajiv Gandhi Bhavan — and call centre operators will answer the calls of the citizens providing them with the information sought.
Deputy municipal commissioner Rohidas Dorkulkar said, "We have already developed a helpline to provide information regarding various services from various departments of municipal corporation to the citizens. We are planning to introduce the helpline in May. People will also be able to file their complaints regarding services through helpline and they will also be settled immediately."
The helpline project is being introduced on the lines of the Pimpri-Chinchwad Municipal Corporation's project Sarthi, under which basic information is provided to citizens and their complaints are also accepted. The municipal corporation has also finalised a private agency to outsource the operations.
According to sources from municipal corporation, the call centre will initially have eight to 10 operators, which will be scaled down to six operators. The municipal corporation has developed software that includes all the possible queries and their answers of various civic services from water supply, getting birth and death certificates to ghantagadis (garbage vans).
The call centre operators will use the software to provide information to the citizens. Apart from this, complaints pertaining to civic services like streetlights, water supply and other services would be accepted and transferred to departments concerned for its settlement.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, May 1, 2015