#contactcenterworld, @railminindia
New Delhi, India, Jan 28, 2021 -- There is some good news for railway passengers. For the convenience of the passengers, the Indian Railways has now announced one integrated Helpline number for any help, enquiry and grievances redressal during travel of the passengers.
Indian Railways has integrated railway helplines into single number 139 for the passengers for quick grievance redressal and enquiry during their journey. As the new helpline number 139 will take over all the existing helpline numbers (except 182), it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel.
This also helps to overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel.
The new helpline number 139 will take over all the existing helpline numbers. It will be easy for passengers to remember this number and connect with Railways for all their needs during train travel.
The Helpline 139 will be available in twelve languages. It will be based on Interactive Voice Response System. A call can be made on this number from any mobile phone and not just smart phones, thus, providing easy access to all mobile users.
For security and medical assistance, the passenger has to press 1, which connects immediately to a call centre executive.
For enquiry, the passenger has to press 2 and in the sub-menu, information regarding PNR Status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility/destination alert, wheel-chair booking, meal booking can be obtained.
For catering complaints, the passenger has to press 3, for general complaints, the passenger has to press 4 and a user has to press 5 for vigilance related complaints.
For queries during an accident, the passenger has to press 6, for the status of complaints, the passenger has to press 9 while a user has to press 9 for talking to call centre executive.
#contactcenterworld, @railminindia
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dnaindia.com
About Indian Railways:
Indian Railways is an Indian state-owned enterprise, owned and operated by the Government of India through the Ministry of Railways.
Published: Friday, January 29, 2021
| 3.) |  Accordia Solution CIS Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity. Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with... (read more)  |
| 5.) |  Adverus Dialer Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. |
| 12.) |  Astute Agent Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case feat... (read more) |
| 15.) |  CallTrackingMetrics is the only contact center solution with marketing attribution software built in. Our powerful UCaaS platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers. Conditionally direct calls, texts, chats and forms based on: • Actions the customer has taken on your website • Whether they’ve previously contacted your business • Which agent they last interacted with • Custom criteria unique to your business needs • The location nearest to your customer Say... (read more) |
| 20.) |  Consilium AWS and Amazon Connect Offering Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall