News : DialConnection Announces Investment by Potomac Equity Partners
#contactcenterworld GO FOR GOLD AND REPRESENT YOUR NATION! The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
July 22, 2014 -- DialConnection, LLC, a provider of cloud-based software-as-a-service ("SaaS") and premise-based contact center solutions for enterprise clients, announces an investment in the company by Potomac Equity Partners, LLC, a Washington, D.C.-based investment firm whose principals have extensive experience investing in the software and technology sectors.
DialConnection provides a suite of integrated contact center solutions, including inbound and outbound call management solutions, automatic call distribution, interactive voice response, call recording, intelligent text messaging, real-time data automation, and reporting and business analyticstools, via its cloud and premise platforms. DialConnection’s proprietary real-time data management platform enables the company to deliver a fully automated and scalable solution to its diverse customer base within a variety of industries including financial services, education, healthcare, government and the outsourced contact center industries.
"We are thrilled to be partnered with Potomac Equity Partners," said Michael Vesper, Chief Executive Officer of DialConnection, "Finding the right partner is critical; Potomac Equity’s expertise investing in software and technology companies – combined with its network of contacts in our target industry sectors – will be invaluable as we build on our strong growth achieved to date."
"DialConnection is poised to capitalize on the increased global adoption of cloud-based contact centersoftware solutions, and build on its existing strong customer base," said John Bates, Founder and Partner of Potomac Equity Partners. "The Potomac Equity team is honored to be partnered with DialConnection and its management team, and looks forward to working with the company to help further accelerate its growth by enhancing its sales reach and full suite of product offerings."
Posted by Veronica Silva Cusi, news correspondent
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Today's Tip of the Day - Ignore The Issues At Your peril
More Editorial From DialConnection, LLC
About DialConnection, LLC:
DialConnection is a provider of integrated contact center solutions, including inbound and outbound call management solutions, automatic call distribution, interactive voice response, call recording, intelligent text messaging, real-time data automation, and reporting and business analytics tools, via its cloud and premise platforms.
Published: Wednesday, July 23, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solv...