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News : DialConnection Appointms Two New Board of Directors
Nov 6, 2014 -- DialConnection, LLC, a provider of integrated cloud and on-premise contact center solutions, announces the appointment of Klaus Besier and Keith Larson to the company’s Board of Directors, as the company prepares for accelerating growth.
"We welcome Klaus and Keith to the Board of Directors and look forward to working with them as DialConnection expands its solution offerings," said Michael Vesper, Chief Executive Officer of DialConnection. With an expanded Board of Directors and the deep experience of seasoned industry leaders, we will much better prepare ourselves to capitalize on our growing market opportunities."
As members of the Board, Klaus and Keith will provide guidance to the DialConnection leadership team to enhance the value of the company for all shareholders. "Their extensive expertise and deep knowledge as well as proven success in working with both small and large software companies will be an extremely valuable resource to the company going forward," commented John Bates, Founder and Partner at Potomac Equity Partners.
Mr. Besier recently finished a five-year tenure as Chairman and CEO of RES Software, an enterprise software solutions provider, and has more than 35 years of leadership in the enterprise software industry. Previously, Mr. Besier built and led the strategic direction of global software leader SAP America, Inc. as its President and CEO. Under his leadership, SAP America grew from $50 million to $1 billion in revenues in less than five years. During his career, Mr. Besier also served as President and CEO of Firepond Inc., which he took public in one of the most successful IPOs of 2000. Mr. Besier also held the role of President and CEO of Neoware, Inc., where he drove a transformation of the business and strong topline growth that resulted in its acquisition by HP in 2007 with a total transaction value of more than $300 million.
Mr. Larson is a leader in the contact center software solutions sector. He most recently served as a Board member and senior executive at the contact center solutions provider LiveVox, which recently formed an alliance with Aspect Software. Previously, Mr. Larson was an Executive Vice President and Board member of Monet Software, a provider of workforce management solutions to contact centers. Mr. Larson also previously was the Vice President and ran the $400 million contact center CRM solutions division for Avaya Inc.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
More Editorial From DialConnection, LLC
About DialConnection, LLC:
DialConnection is a provider of integrated contact center solutions, including inbound and outbound call management solutions, automatic call distribution, interactive voice response, call recording, intelligent text messaging, real-time data automation, and reporting and business analytics tools, via its cloud and premise platforms.
Published: Friday, November 7, 2014