News : Dialing in: Phoenix Sees Higher Job Growth in Call Centers
Phoenix, AZ, USA, June 15, 2015 -- Arizona and the West region of the country are seeing a higher rate of job openings than other parts of the U.S. Unfortunately, many of these job opportunities are for low-paying positions at call centers.
While these careers are important to the Phoenix economy, there is a push to move away from these types of jobs.
Ryan Naylor, president of recruiting service LocalWork.com, emphasized that despite the high volume of low-paying jobs, call center positions also bring high-paying positions with them.
Naylor said the small call center jobs are as important for Phoenix to grow as creating an executive influence in the area.
"The more call center jobs are produced, so are management opportunities," he said.
Companies such as State Farm Insurance, Safelite Autoglass and Cox Communications employ thousands of call center workers around the Valley.
Phoenix, Mesa and Glendale employ almost twice the amount of customer service representatives than the rest of the country. Additionally, office and administrative jobs compose 17.9 percent of Phoenix’s employment.
Phoenix has a large call center with over 5,000 employees working for American Express, according to Site Selection Group,
Job recruiters like Aerotek said the cost of living and quality of life attract call center applicants to transplant to Phoenix for work.
"The cost of living is fantastic," said Ayman Hamid executive director at Aerotek, a recruiting and hiring company with headquarters in Phoenix.
Phoenix is over 9 percent cheaper including rent, compared to other call center cities like Dallas, according to data from Numbeo.com.
The operating costs of call centers in Phoenix also are lower, Naylor said.
"The cost per call is substantially lower in Phoenix than many other markets in the country," he said.
The hourly mean wage for those in customer service in Phoenix is $16.06, according to the Bureau of Labor Statistics. For Seattle, another call center hub, the hourly mean wage for a customer service worker is $18.41.
While it is unlikely the number of call center job openings will decrease any time soon, job recruiters say there are plenty of other emerging industries in Phoenix including engineering, technology and transportation.
Posted by Veronica Silva Cusi, news correspondent
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LocalWork.com deals in job creation, employment services, hiring, recruiting and advertising.
Published: Tuesday, June 16, 2015
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